Support
Need help? Email me directly — I read every message personally.
Usually a reply within 1–2 business days.
Common issues
Can't sign in: Sign out and back in. If you used GitHub, try Google (or vice versa) — OAuth sessions occasionally hang.
Missing data / sync problems: Refresh the page. Data syncs per-account — make sure you're signed in with the same account as before.
Subscription not unlocking features: Check your tier in Settings. Right after purchase it can take a moment for the change to propagate.
Screenshot upload failing: Make sure the image is a common format (PNG, JPG) and not too large. Try a tighter crop.
Manage or cancel your subscription
Web: Cancel anytime from the Settings page. Web subscriptions are processed by Paddle; cancellation takes effect at the end of the current billing period.
iOS: iPhone/iPad Settings → your name → "Subscriptions" → LearnChess.
Android: Google Play Store app → profile → "Payments & subscriptions" → "Subscriptions" → LearnChess.
Policies
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